Children are not small adults, and Miss Torres-Grau treats them accordingly. She takes time to put a child at ease, explains things in a way a worried parent can follow, and is honest about what surgery can and cannot achieve.
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Clear, honest advice
Where a difference is best left alone, or likely to settle on its own, she will say so rather than recommend treatment a child does not need.
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Every child is involved
For older children and teenagers, their own feelings matter too, so they are involved in the conversation about their care.
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A calm first visit
Parents often arrive worried. A large part of the first visit is making sense of things together and understanding the available options.
Everything is kept confidential. The aim is always a calm, unhurried visit where a family leaves with a clear picture of their options, not more questions.